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Booking Procedures & Cancellation Policy
Booking Options To confirm your stay, you can choose between two procedures:
Option 1: Deposit (Stripe or Bank Transfer)
A 33% deposit of the total amount is required.
Payment can be made via Stripe (credit card) for immediate confirmation, or by Bank Transfer.
The remaining balance will be paid upon arrival at the property.
Option 2: Credit Card Pre-authorization
No immediate charge will be made.
A pre-authorization will be performed on the credit card provided. This is a temporary hold of the amount as a guarantee (an international hotel standard) to verify the validity of the card.
The total amount will be paid at the property.
Cancellation Policy
Regardless of the chosen method, the following conditions apply:
1. Free Cancellation: You may cancel your reservation without penalty within the following terms:
August: up to 10 days before the arrival date.
All other months: up to 7 days before the arrival date.
In case of a deposit already paid, it will be fully refunded (minus any bank fees).
2.Late Cancellation: For cancellations made less than 10 days before arrival (for August) or less than 7 days (for other months), the deposit will be retained or the amount will be charged via pre-authorization as a penalty.
3.No-Show: In case of failure to arrive without notice, the full amount of the reservation will be charged.
Privacy Policy (GDPR)
1. Data Controller The Data Controller is: Mario Nicoletta, Via Verdi, 80 – 87028 Praia a Mare (CS), Italy. Tax Code: NCLMRA68D18D122C. Email: [email protected]
2. Types of Data Collected Personal Data collected by this Website, either independently or through third parties, includes:
Contact details: First name, last name, phone number, and email address voluntarily provided by the user.
WhatsApp Communications: Phone number and message content sent through the WhatsApp button on the site.
Payment Data: Information required for booking (managed entirely by Stripe).
Usage Data: Cookies and navigation data via Google Maps.
3. Purpose of Processing Data is collected for the following purposes:
Contacting the User: To respond to inquiries sent via WhatsApp or email.
Booking Management: To confirm the stay and fulfill legal obligations (police registration and invoicing).
Payment Management: To process deposits or pre-authorizations via Stripe.
Third-party content: To display the property's location via Google Maps.
4. Payment Management (Stripe) Payment services allow this Site to process payments. This Site does not access or store credit card data. Data is acquired directly by Stripe (Stripe Payments Europe, Ltd).
Stripe Privacy Policy: https://stripe.com/legal/privacy-center
5. WhatsApp Interaction The site uses the WhatsApp messaging service (Meta Platforms, Inc.). By clicking the WhatsApp button, the user is redirected to the platform.
WhatsApp Privacy Policy: https://www.whatsapp.com/legal/privacy-policy
6. Google Maps This Site uses Google Maps to show its location. Google may collect usage data and cookies.
Google Privacy Policy: https://policies.google.com/privacy
7. Legal Basis and Data Retention Processing is based on the execution of a contract (booking) or user consent (inquiries). Data will be kept for the time necessary to manage the request and, for bookings, for 10 years as per tax regulations.
8. User Rights Users have the right at any time to request access, rectification, erasure, or restriction of their data by writing to the email address provided above.
